Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice dimensions : studi kasus pada service recovery pelanggan TRAC-ASTRA Rent a Car cabang rental Jakarta / diajukan oleh Fergie Yemima Rumondang | Pusat Sumber Belajar Program Ekstensi FEB UI

Analisis pengaruh service recovery strateg...

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E.4902

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Skripsi : PEFEUI

Analisis pengaruh service recovery strategy terhadap satisfaction recovery melalui perceptions of justice dimensions : studi kasus pada service recovery pelanggan TRAC-ASTRA Rent a Car cabang rental Jakarta / diajukan oleh Fergie Yemima Rumondang

Description

Ada daftar pustaka

Detail Information

Publisher: Jakarta : Program Ekstensi FEUI., 2014
Collation: ... p. : il. ; 28 cm & lamp.
Language: Indonesia
Classification: NONE
Statement of Responsibility: Rumondang, Fergie Yemima

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