Analisis pengaruh service climate melalui employee commitment terhadap customer satisfaction : studi kasus kantor pelayanan operator selular^cAhmad Jodhi Setiawan. (2015). Depok: Program Ekstensi FEUI.
Analisis pengaruh service climate melalui employee commitment terhadap customer satisfaction : studi kasus kantor pelayanan operator selular^cAhmad Jodhi Setiawan. . Depok: Program Ekstensi FEUI, 2015. Skripsi : PEFEUI.