Pengaruh customer related stressor, work environment related stressor, dan job related stressor terhadap negative affectivity, emotional exhaustion, dan customer orientation / Astrid Herrera Tantri Dharma. (2015). Depok: Program Ekstensi FEUI.
Pengaruh customer related stressor, work environment related stressor, dan job related stressor terhadap negative affectivity, emotional exhaustion, dan customer orientation / Astrid Herrera Tantri Dharma. . Depok: Program Ekstensi FEUI, 2015. Skripsi : PEFEUI.