Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan salon Johny Andrean) / Yulina Lestari | Pusat Sumber Belajar Program Ekstensi FEB UI

Pengaruh service encounter quality dimensi...

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E.5108

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Skripsi : PEFEUI

Pengaruh service encounter quality dimensions terhadap perceived value, customer satisfaction dan loyalty : peran perceived risk sebagai variabel moderasi (studi kasus pelanggan salon Johny Andrean) / Yulina Lestari

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Detail Information

Publisher: Jakarta : Program Ekstensi FEUI., 2015
Collation: ... p. : il. ; 28 cm & lamp.
Language: Indonesia
Classification: NONE
Statement of Responsibility: Lestari, Yulina

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