Benchmarking : a signpost to exellence in quality and productivity / Bengt Karlof and Svante Ostblom ; transleted by Alan J. Gilderson. (1994). West Sussex: John Wiley & Sons, c.
Benchmarking : a signpost to exellence in quality and productivity / Bengt Karlof and Svante Ostblom ; transleted by Alan J. Gilderson. . West Sussex: John Wiley & Sons, c, 1994. Buku Umum.