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Service management and marketing : managing the moments of truth in service competition / Christian Gonroos
Deskripsi
Includes bibliography and index
Informasi Detail
- Penerbit
- Singapore : Maxwell Macmillan Publishing Singapore, c., 1975
- Deskripsi Fisik
- xxii, 298 p. : ills. ; 22 cm
- Bahasa
- English
- ISBN/ISSN
- 2946398
- Klasifikasi
- NONE
- Pernyataan Tanggungjawab
- Gronroos, Christian
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