The Essence of business process re-engineering / Joe Peppard and Philip Rowland ; series editor, Adrian Buckley. (1995). Englewood Cliffs, NJ: Prentice-Hall, c.
The Essence of business process re-engineering / Joe Peppard and Philip Rowland ; series editor, Adrian Buckley. . Englewood Cliffs, NJ: Prentice-Hall, c, 1995. Buku Wajib.