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Service management for competitive advanta...
Call Number
658.812 FIT s
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Buku Wajib

Service management for competitive advantage / James A. Fitzsimmons ; Mona J. Fitzsimmons

Description

Includes bibliographical references and index

Detail Information
Publisher
New York, NY : McGraw-Hill, c.,
Collation
xviii, 462 p. : ills. ; 23 cm & app.
Language
English
ISBN/ISSN
70212171
Classification
NONE
Statement of Responsibility
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