Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil ; Tom Parker ; Rick Tate. (1996). New York, NY: Van Nostrand Reinhold, c.
Leadership and the customer revolution : the messy, unpredictable, and inescapably human challenge of making the rhetoric of change a reality / Gary Heil ; Tom Parker ; Rick Tate. . New York, NY: Van Nostrand Reinhold, c, 1996. Buku Umum.