Gaya APA

The 20 [percent] solution : using rapid redesign TM to create tomorrow's organizations today / John J. Cotter. (1997). New York, NY: John Wiley & Sons, c.

Gaya MLA

The 20 [percent] solution : using rapid redesign TM to create tomorrow's organizations today / John J. Cotter. . New York, NY: John Wiley & Sons, c, 1997. Buku Wajib.