The Dynamic of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. (1996). San Francisco, CA: Jossey-Bass, c.
The Dynamic of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz. . San Francisco, CA: Jossey-Bass, c, 1996. Buku Wajib.