Leading change, overcoming chaos : a seven stage process for making change succeed in your organization / by Michael Heifetz. (1996). Kuala Lumpur: S. Abdul Majeed, c.
Leading change, overcoming chaos : a seven stage process for making change succeed in your organization / by Michael Heifetz. . Kuala Lumpur: S. Abdul Majeed, c, 1996. Buku Wajib.