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Kaizen strategies for customer care : how ...
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Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work / Patricia Wellington

Description

Includes bibliographical references and index

Detail Information
Publisher
London : Pitman, c.,
Collation
xiii, 239 p. : ills. ; 22 cm
Language
English
ISBN/ISSN
27361472
Classification
NONE
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