Introduction to total quality : quality management for production, processing, and services / David L. Goetsch ; Stanley B. Davis. (1998). Upper Saddle River, NJ: Prentice-Hall, c.
Introduction to total quality : quality management for production, processing, and services / David L. Goetsch ; Stanley B. Davis. 2nd ed.. Upper Saddle River, NJ: Prentice-Hall, c, 1998. Buku Wajib.