The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett ; W. Earl Sasser, Jr. ; Leonard A. Schlesinger | Pusat Sumber Belajar Program Ekstensi FEB UI

The Service profit chain : how leading com...

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Buku Wajib

The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett ; W. Earl Sasser, Jr. ; Leonard A. Schlesinger

Deskripsi

Includes bibliographical references and index

Informasi Detail

Penerbit: New York, NY : Free Press, c., 1996
Deskripsi Fisik: xvii, 301 p. : ills. ; 25 cm
Bahasa: English
ISBN/ISSN: 684832569
Klasifikasi: NONE
Pernyataan Tanggungjawab: Heskett, James L.

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