The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett ; W. Earl Sasser, Jr. ; Leonard A. Schlesinger | Pusat Sumber Belajar Program Ekstensi FEB UI

The Service profit chain : how leading com...

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658.812 HES s

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The Service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett ; W. Earl Sasser, Jr. ; Leonard A. Schlesinger

Description

Includes bibliographical references and index

Detail Information

Publisher: New York, NY : Free Press, c., 1996
Collation: xvii, 301 p. : ills. ; 25 cm
Language: English
ISBN/ISSN: 684832569
Classification: NONE
Statement of Responsibility: Heskett, James L.

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