The Customer is CEO : how to measure what your customers want - and makesure they get it / Forler Massnick. (1998). New York, NY: AMACOM, c.
The Customer is CEO : how to measure what your customers want - and makesure they get it / Forler Massnick. . New York, NY: AMACOM, c, 1998. Buku Wajib.