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Service management : managing the image / Jan Hendrik Peters
Description
Includes bibliographical references and index
Detail Information
- Publisher
- Jakarta : Media Ekonomi Publishing (MEP), c., 2001
- Collation
- 231 p. : ills. ; 25 cm
- Language
- English
- ISBN/ISSN
- 9799512328
- Classification
- NONE
- Statement of Responsibility
- Peters, Jan Hendrik
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