Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand with Vicki Lenz. (2000). New York, NY: McGraw-Hill, c.
Emotion marketing : the Hallmark way of winning customers for life / Scott Robinette and Claire Brand with Vicki Lenz. . New York, NY: McGraw-Hill, c, 2000. Buku Umum.