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Service management : operations, strategy, and information technology / James A. Fitzsimmons ; Mona J. Fitzsimmons
Description
Includes bibliographical references and index
Detail Information
- Series Title
- McGraw-Hill series in management & organization
- Publisher
- Boston, MA : Irwin/McGraw-Hill, c., 2002
- Collation
- xxvi, 613 p. : ills. ; 24 cm & app.
- Language
- English
- ISBN/ISSN
- 71157092
- Classification
- NONE
- Edition
- 2nd ed.
- Statement of Responsibility
- Fitzsimmons, James A.
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