Gaya APA

Customer equity : building managing relationships as valuable assets / Robert C. Blattberg ; Gary Getz ; Jacquelyn S. Thomas. (2000). Boston, MA: Harvard Business School Press, c.

Gaya MLA

Customer equity : building managing relationships as valuable assets / Robert C. Blattberg ; Gary Getz ; Jacquelyn S. Thomas. . Boston, MA: Harvard Business School Press, c, 2000. Buku Umum.