Service process measurement : breaking the code : applying activity based performance measures to service process / authors : K.J. Euske ... [et al.]. (1999). Bedford, TX: CAM-I, c.
Service process measurement : breaking the code : applying activity based performance measures to service process / authors : K.J. Euske ... [et al.]. . Bedford, TX: CAM-I, c, 1999. Buku Umum.