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Service process measurement : breaking the...
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658.812 EUS
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Service process measurement : breaking the code : applying activity based performance measures to service process / authors : K.J. Euske ... [et al.]

Description

Includes bibliographical references

Detail Information
Publisher
Bedford, TX : CAM-I, c.,
Collation
105 p. : ills. ; 24 cm & app.
Language
English
ISBN/ISSN
1890783021
Classification
NONE
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