Operations management : meeting customers' demands / Edward M. Knod, Jr. ; Richard J. Schonberger. (2002). New York, NY: McGraw-Hill/Irwin, c.
Operations management : meeting customers' demands / Edward M. Knod, Jr. ; Richard J. Schonberger. 7th ed.. New York, NY: McGraw-Hill/Irwin, c, 2002. Buku Wajib.