Gaya APA

Total quality management / Dale H. Besterfield ... [et al.]. (1987). Upper Saddle River, NJ: Pentice-Hall, c.

Gaya MLA

Total quality management / Dale H. Besterfield ... [et al.]. 2nd ed.. Upper Saddle River, NJ: Pentice-Hall, c, 1987. Buku Wajib.