Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch ; Stanley B. Davis. (2005). Upper Saddle River, NJ: Prentice-Hall, c.
Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch ; Stanley B. Davis. 4th ed.. Upper Saddle River, NJ: Prentice-Hall, c, 2005. Buku Wajib.