Gaya APA

Total quality management / Dale H. Besterfield ... [et al.]. (2005). Upper Saddle River, NJ: Prentice-Hall, c.

Gaya MLA

Total quality management / Dale H. Besterfield ... [et al.]. 3rd ed.. Upper Saddle River, NJ: Prentice-Hall, c, 2005. Buku Wajib.