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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml ; Mary Jo Bitner ; Dwayne D. Gremler
Deskripsi
Includes bibliographical references and index
Informasi Detail
- Penerbit
- New York, NY : McGraw-Hill, c., 1970
- Deskripsi Fisik
- xxviii, 708 p. : ills. ; 26 cm
- Bahasa
- English
- ISBN/ISSN
- 9,78007E+12
- Klasifikasi
- NONE
- Edisi
- 5th ed.
- Pernyataan Tanggungjawab
- Zeithaml, Valarie A.
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