Analisis hubungan service quality, customer satisfaction, dan service loyalty : studi kasus di Bank Mandiri cabang Bursa Efek Indonesia / diajukan oleh Lucia Gabriella Dwi Estuningtyas | Pusat Sumber Belajar Program Ekstensi FEB UI

Analisis hubungan service quality, custome...

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E.3480

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Skripsi

Analisis hubungan service quality, customer satisfaction, dan service loyalty : studi kasus di Bank Mandiri cabang Bursa Efek Indonesia / diajukan oleh Lucia Gabriella Dwi Estuningtyas

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Detail Information

Publisher: Jakarta : Program Ekstensi FEUI., 2010
Collation: xv, 146 p. : il. ; 28 cm & lamp.
Language: Indonesia
Classification: NONE
Statement of Responsibility: Estuningtyas, Lucia Gabriella Dwi

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