Pengaruh ketidakpuasan konsumen terhadap sikap marah, rasa penyesalan, switching intention, complaint behavior dan negative electronic word-of-mouth / diajukan oleh Benny Mahendra Resa | Pusat Sumber Belajar Program Ekstensi FEB UI

Pengaruh ketidakpuasan konsumen terhadap s...

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E.4185

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Skripsi

Pengaruh ketidakpuasan konsumen terhadap sikap marah, rasa penyesalan, switching intention, complaint behavior dan negative electronic word-of-mouth / diajukan oleh Benny Mahendra Resa

Description

Ada bibliografi

Detail Information

Publisher: Jakarta : Program Ekstensi FEUI., 1997
Collation: p. : il. ; 28 cm & lamp.
Language: Indonesia
Classification: NONE
Statement of Responsibility: Resa, Benny Mahendra

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